Scaling Cross-Border Furniture Client With Speed, Flexibility, and Cost Savings

This cross-border ecommerce brand sold mid-to-large sized furniture items to U.S. customers through Amazon, Walmart, and DTC channels. Demand was strong, but operations lagged. Products flowed through New York ports into a warehouse that wasn't optimized for imports, driving up costs and extending lead times.

Seasonal spikes created further headaches, with order volumes surging up to 10x during holidays. Their previous 3PL couldn't flex space or labor fast enough. What's worse, oversized parcels ran into strict pickup restrictions with FedEx and UPS. Packages often sat for days before their first scan appeared online — an unacceptable delay for platforms with strict SLA requirements.

Dropp redesigned the fulfillment flow to remove bottlenecks and improve speed. Containers now moved directly through New Jersey ports into our warehouse, where we managed drayage and streamlined ocean freight. This shift cut shipping lead times by 30% and reduced costs by 15%.

On the ground, our team built flexible pick-and-pack workflows for bulky items, scaling capacity instantly during 10x seasonal spikes. Located in a major transport hub, we enabled 2–3 trailer swaps per day, ensuring packages were scanned and visible online within hours instead of days. For a cross-border brand under marketplace pressure, that speed was critical.

With Dropp, the brand turned a fragile, bottlenecked operation into a reliable cross-border supply chain. Orders that once took days to process now shipped the same day, keeping pace with Amazon and Walmart's strict standards. Seasonal spikes no longer disrupted fulfillment, and international shipments flowed seamlessly into U.S. warehouses at lower cost and faster speed.

What began as a struggling import operation is now a scalable, efficient fulfillment engine — one that balances the complexity of cross-border logistics with the speed and accuracy U.S. customers expect.